Author / Joanne

Are you pursuing Résumé virtues or Eulogy virtues?

CharacterIsTheRealFoundation

Peter Lynch was the manager of the Magellan Fund at Fidelity Investments from 1977 to 1990.  He was a legendary stock investor who averaged a 29.2% annual return, making it the best performing mutual fund in the world.  Assets under management grew from USD18 million to USD14 billion.

Despite this unparalleled financial achievement, he has said repeatedly, “Children are our best investment … by far.” 

This must surely make us all think carefully about what we are trying to achieve as leaders. What is most important?  Money?  Power?  Position?  Praise?  Or is it making good futures for our children by being the fathers and mothers we ought to be and which they deserve?

David Brooks, a New York Times columnist, has just released a book “The Road to Character” published by Random House.  He starts off by saying, “Recently I’ve been thinking about the difference between the résumé virtues and the eulogy virtues.

The résumé virtues are the ones you list on your résumé, the skills that you bring to the job market and that contribute to external success.

The eulogy virtues are deeper.  They’re the virtues that get talked about at your funeral, the ones that exist at the core of your being – whether you are kind, brave, honest or faithful; what kind of relationships you formed.

“Most of us would say that the eulogy virtues are more important than the résumé virtues, but I confess that for long stretches of my life I’ve spent more time thinking about the latter than the former.  Our education system is certainly oriented around the résumé virtues more than the eulogy ones.  Public conversation is, too – the self-help tips in magazines, the nonfiction bestsellers.  Most of us have clearer strategies for how to achieve career success than we do for how to develop a profound character.”

The challenge for leadership is to be clear what we are leading our people for and what we are leading them into. And, let us never forget, we also have to answer the following questions:

  • Where are we leading our children to?
  • What are they to become?
  • What do we have to give them the best chances to be the good persons we want them to be, and to do well in life? 

Remember, children are our best investment…by far!

 

Photo credit: http://bitsofpositivity.com/wp-content/uploads/2010/10/DChitwood_CharacterIsTheRealFoundation.png

HAPPY TEACHERS’ DAY!

Happy teacher's day

The heart of a teacher is different as the teacher rejoices when the student realises his or her full potential; indeed, the more the student exceeds the teacher, the greater we could consider the success of the teacher to be!

It should be no different for all leaders, regardless of industry or rank.

Happy Teachers’ Day!

OF RECOGNITION AND RETRIBUTION

Singapore Badges of HonourOf the many recipients of National Day Awards this year, I knew 40 of them personally, so I sent congratulatory emails to them all.

Interestingly, not a single one of them responded by simply thanking me for my good wishes – every one of them commended their colleagues as having been the real reason for their successful contributions towards the well-being of Singapore. Some said they consider themselves to be receiving the award on behalf of their colleagues. 

To me, this is truly remarkable, and a testimony to the oneness most Singaporeans feel not simply as a nation, but also at their workplaces.

Leadership is making good things happen, which on their own would not happen. Leaders make good things happen.  It is not chance, but a matter of grasping opportunity and creating opportunity to do good. 

And oftentimes doing good is by helping others come up and become the best that they can be.  I am reminded of the words of Laozi, an ancient Chinese philosopher.

Lao Tze

Earlier this week, Mr Lui Tuck Yew, Minister for Transport, announced that he would not be standing in the coming general elections, despite the Prime Minister’s expression of full confidence in him and intention to appoint him to the Cabinet if he were to be re-elected.

One can only guess why Mr Lui has decided to quit politics. The transport portfolio has, no doubt, been highly demanding, given public expectation of smooth and fast rides with no breakdowns.  And, equally without doubt, Mr Lui has poured heart and soul into his responsibilities.

Lui Tuck Yew decides to leave politics

The social media has been chattering with people giving their reactions to Mr Lui’s departure.

Among them are comments which suggest that Mr Lui was in fact removed because of inadequacies in Singapore’s transportation operations, rather than that he had decided on his own to let another take on the task. The tone of the comments even suggest a measure of delight at this happening. It demonstrates a “blame and retribution” culture that tends to diminish performance rather than enhance performance.

Think about it:  through all the breakdowns, Mr Lui would have learnt an enormous lot about what can and should be done about the transportation system, and for us to think that the smartest thing the government should do is to remove him cannot make sense – the result is that someone else will come on who will have to learn all the large and small things about the transportation system all over again.

Speaking of the “blame and retribution culture” with respect to Mr Lui is only by way of illustration.  It often takes place in companies and organisations.  It cannot be smart for leaders to act in this way.

By all means remove the incompetent and irresponsible, but as long as people have the willingness and capacity to change and to learn, removing the person for mistakes will only undermine risk-taking, creativity and innovation, which are the very essence of new idea creation and continuous improvement.

An open mind and an open heart make for creativity, innovation, progress, and productivity!

ARE YOU ADDICTED TO THE COMPLIMENTS OF OTHERS?

2 Aug 2015

We have talked about how good leaders need the gumption to fail in our previous post. Leaders who are afraid to fail will not make good leaders, because they will simply be led by what their followers or target audience(s) want them to do rather than what would be good for their followers/ target audiences in the long-term, which they may not know or are able to express at the current moment.

Somewhat related to this idea is the thought that: “We must not become addicted to the praises of others.  If we don’t live by their praises, we’ll not die by their criticisms.

If we are driven to always do what is good and right (though we have to accept there could be times when what we believe to be good and right does not turn out to be good and/or right), we will be driven by our beliefs and values rather than by the beliefs and values of others.

Not only is it necessary for us to be clear why we do what we do, we need to have the drive and determination to keep pushing to get done what needs to be done. 

It would be appropriate that we address the issue of energy.  Energy is what we need to keep going despite the difficulties and critics and sceptics and cynics.

There are four kinds of energy:

  • Physical Energy – our physical fitness and well-being
  • Mental Energy – our capacity to think about issues and come to decisions
  • Emotional Energy – our capacity to stay calm and composed in face of troubles
  • Spiritual Energy – our capacity to accomplish something driven by the innermost part of ourselves (what is referred to as our spirit)

While many people may be lacking in Physical Energy, which in turn affects their Mental or Emotional Energy, many of these people make up for it by having strong Spiritual Energy, a strong belief in what they are doing whether at home or at work, which in turn affects their Mental and Emotional drive and determination.

A careful awareness of the cultivation and usage of our energy, especially our Spiritual Energy, helps us to more successfully live out the adage: “If we don’t live by the praises of others, we’ll not die by their criticisms.”

Photo credit:  https://www.pinterest.com/pin/80572280810149817/

LEADERS ARE NOT SCARED TO FAIL

who dares wins

Someone just mentioned to me that we cannot be good leaders if we are scared to fail.  If we are scared to fail, we will always only dare to do what our followers or our target audience(s) are happy for us to do.

If leadership is making good things happen that on their own would not happen, a leader who will only do things their followers want them to do is, by definition, a defective or deficient leader.

Of course we should only be doing what would be good for our followers, certainly for the long term, if not for the short term.  We are looked upon as leaders because we are able to guide and show the way to our people to get to some place or something better than what they have today.

Sometimes our people can imagine that where they will get to is a good situation or a better place. But oftentimes they are not able to imagine what they have not yet experienced, or what they have not seen with their own eyes.

This is the challenge to leaders: How to have our people come along when they are not sure where they are going to get to. It is a challenge that is both an honour and a privilege, and it is a challenge that can be successfully undertaken only if the leader has first established a relationship of trust and honour with his or her people.

The British elite military unit, the Special Air Service, has as its motto “Who Dares Wins”. Indeed, at least twelve other elite military special forces around the world have the same motto. The same motto should drive leaders to lead.

Leaders need imagination of what is possible and desirable, tenacity to strive to attain the goal, and the courage to do what others dare not because they are held back by fear of people or fear of failure. Leaders also need humility to learn from others and to learn from failure.

No leader is perfect. Any leader who thinks he is perfect has set himself up for failure – especially when many people will be watching, and wishing, for them to fail.

Who Dares Wins.”  Leaders need to be Hungry to Win.  Leaders need to have the ITCH (Imagination, Tenacity, Courage and Humility) to win. 

Photo credit: http://controversialtimes.com/politics/who-dares-wins-daring-sas-raids-kill-200-isis-terrorists/

Maximize Life with Maximova’s Lessons (Part I)

MAXIMOVA

Ekaterina Sergeevna Maximova (1939 – 2009) was a Soviet and Russian ballerina of international renown. In the next few blogs, I will share a few inspiring lessons I gained from a book in which she spoke of herself and her life.

May we all be inspired by Maximova to honour those around us and to honour ourselves in our talents and our abilities, despite trials and difficulties, and despite the people around us and the circumstances we are in.

This is particularly important as we seek to lead where we are planted.

LESSON #1: KNOW WHAT IS TRULY IMPORTANT IN LIFE (HINT: IT’S NOT MONEY OR FAME)

“To many people the life of a stage artist appears to be exceptional and wonderful, full of triumphs and the adoration of fans.

Yes, it is true I experienced moments of genuine happiness time and again, but there were also failures, mistakes and disappointments.

What, then, was the most important thing for me?  Looking back on the years that have passed, I can say that my happiness consists in being alive, in loving and having real friends as well as an occupation to which I am devoted with all my heart.

LESSON #2: BE SATISFIED WITH WHAT YOU HAVE, BUT NEVER BE SATISFIED WITH WHAT YOU HAVE DONE

“My life has always been filled up with dancing, with ballet, and I would not exchange that for any other profession.  I am also a greedy person, for like all artists I am never satisfied with what I have done.”

LESSON #3: ACKNOWLEDGE AND APPRECIATE THOSE WHO HAVE SACRIFIED FOR YOU AND/OR WHO HAVE SOWN IN YOUR LIFE

“When I was born in 1939, Mama gave up her job, but her paid maternity leave soon came to an end and we started running out of money to live on, so when I was just nine months old she had to go and look for work again.

She managed to find a job at the Moscow Conservatory, namely on the staff of the Conservatory’s newspaper, which had quite a large print run.  She also did a lot of work at home in the evenings and at night. Indeed, one of my most cherished childhood memories is this:  still half asleep, I opened my eyes and saw Mama sitting there, bent over some papers and working.  It was dead quiet, the room was dark except for the soft yellow glow of her table lamp, and all this made me feel so calm, so cosy and protected…

Mama has always been at my side.  I have all my life been under her wing.  My life was hers too:  she took part in everything and she probably had to sacrifice a lot of things for my sake because very often she ended up doing not what she actually wanted to, but what was necessary for me.

By taking upon herself most of our household chores and worries, she gave me the opportunity to dedicate myself fully to my profession.  

Mama not only looks after the house, but also takes care of the archive of material about my work and is even willing to talk to journalists on my behalf.  Amazingly, she somehow manages to find time for everything!

Mama started taking me to the theatre very early on, both to plays and to musical productions. I liked going to the theatre very much, and so not letting me attend a performance was the punishment I most dreaded as a girl.

And to this very day she still regards me as a child:  ‘You’re far too lightly dressed… You haven’t finished your tea… It’s time you went to bed…'”

WHY ORGANIZATIONS MISS THEIR KODAK MOMENTS

Kodak

Most people probably know about the demise of Kodak because it stuck with camera film and failed to adjust to the digital world.

But this is not a case where Kodak was surprised by digitisation.

A group of consultant-types had met the CEO of Kodak and voiced their concerns about Kodak being overtaken by the digital camera. They told the CEO 4 or 5 things he could and should do.

The CEO’s response, remarkably, was: “Kodak is a company that does not take risks.”

To the CEO, moving into the digital world was taking a risk, when in fact staying where he was and not moving into the digital world was the biggest risk of all, which he took.

It is illustration of the fatal failure of organisations, “fatal” as meaning the company dies.

The fatal failure of organizations is the result of one of three reasons:

  • A failure to learn from the past
  • A failure to adapt to the present
  • A failure to anticipate the future

The most frequent cause of failure is the last: a failure to think about and prepare for the future, because the company is concerned only doing a good job of what it is currently doing.

Technology has and will continue to disintermediate and change virtually every business activity as we know it today.  Businesses that do not seriously think imaginatively about its future will be sidelined and shrink, sometimes slowly and sometimes catastrophically.

So CEOs beware and be warned.

The antidote to anxiety is alertness. 

The antidote to failure is thinking about the future.  

And not just thinking, but taking action!

Dr Goh Keng Swee, Singapore first Deputy Prime Minister, used to say as he led the build-up of the Singapore Armed Forces: “The only way to avoid making mistakes is not to do anything. And that, in the final analysis, will be the ultimate mistake.”

INSPIRATION IN EXODUS

Exodus

The film “Exodus” is based on the story of a leader, Moses, leading his people, the Israelites, out of slavery in Egypt, an event more than 1,000 years BCE.

There were a number of memorable, inspiring quotations of which two are shared here.

COMMITMENT BETWEEN HUSBAND AND WIFE

The first is an exchange between Moses and his wife Zipporah on their wedding night:

Zipporah: Who makes you happy?

Moses: You do.

Zipporah: What’s the most important thing in your life?

Moses: You are.

Zipporah: Where would you rather be?

Moses: With you.

Zipporah: When will you leave me?

Moses: Never.

Zipporah: Proceed.

How lovely! All husbands and wives should renew their commitment on these lines, again and again.

HONOUR IN LEADERSHIP

The second is a declaration by Moses the leader as the people faced hardship leaving Egypt, crossing the Red Sea, and travelling through the desert.

Moses: You honour me with your trust. I now honour you with my faith.

This is leadership – people must place trust in their leader to lead them well and do good for their lives, and a leader must respond with faith in his people to do their best and to do what is right!

WHERE DO TREES COME FROM?

where do trees come from

“Where do trees come from?”

Some say that trees come from adult trees. Many say that trees come from seeds.

But think about it.

Will the seeds grow if they are put in a vacuum? No, seeds will not grow if deprived of air.

Will the seeds grow without moisture?  No, seeds will not grow without water.

So, is it right to say trees come from seeds?

It is right in a superficial kind of way, but not if you think deeper. Trees are hydrocarbons. So in a simplistic kind of way we can say that trees are made up of water and carbon – this is why seeds need water and the carbon dioxide in the air to grow, as well as nutrients in the soil.

One last question: will seeds grow in darkness? 

No, the seedlings need sunlight to grow, as well as chlorophyll in the leaves, so that photosynthesis may proceed and the water and carbon dioxide can be brought together to make hydrocarbon.

So what are seeds?

Seeds are the imprint, the genetic code that determines what kind of tree the seeds will.

Seeds only represent potential, and how much a seed’s potential will be realised depends on the environment.  

If there is a wall beside the seed, the tree will grow stunted as it strives to get out of the shadow to get to the sunlight. If a seed is deprived of necessary nutrients, less than its full potential would be realized.

So, where do trees come from?

It is an important question for leaders to ponder over. 

Each person in your team is like a seed, who comes to you with talents and abilities with the potential to do good work and to contribute…but how much he or she succeeds depends on the work environment you foster!

Is it an environment which encourages effort, appreciates work and recognizes results?  Or it is an environment which suppresses creativity and discourages innovation?

Like seeds growing into trees, leaders determine whether their people grow stunted or are able to reach their potential. 

May you wisely choose the environment that you choose to foster for your team!

How new leaders can sustain Singapore’s success

ST20150406  l  How new leaders can sustain Singapore's success

GIC group president and former civil service head Lim Siong Guan spoke on honour, wealth, leadership and Mr Lee Kuan Yew’s legacy at a Business Times conference last Tuesday. Here are edited excerpts of his speech that were published in The Straits Times on 6 April 2015. 

OFTEN when visitors come to Singapore, they are briefed on the Housing Board, the Central Provident Fund, the Urban Redevelopment Authority, the education system, the health system and so on.

While these are critical factors, I believe there is a deeper cultural reason to explain Singapore’s success since independence.

The explanation lies in an ability to trust Singapore, where promises are kept, the rule of law is maintained, justice is assured, intellectual property rights are protected, meritocracy is practised and government policies are consistent and predictable.

Singapore offers integrity, incorruptibility, reliability, quality and trustworthiness, keeping promises even though it may involve lots of hard work and overcoming unexpected difficulties.

“Trust” and “trustworthy” are the key words.

Trust is the lifeblood that determines the quality of relationships that undergird every community and society.

And honour is the foundation of trust, where the people, businesses and government deliver on their word of honour.

Singapore’s success in the last 50 years is the result of human imagination and hard work, as well as the courage to be different and unique, founded on honour, integrity and trust that the people of Singapore will do what is good and right for themselves, their families and their society.

It is a matter of “enlightened self-interest”, where honour makes good sense for life, living and livelihood.

This still has to be the blueprint for the continued success and survival of Singapore.

As we look into the future, we can also expect an increasing desire by citizens to speak out on a widening array of national issues, and to be able to act on their own initiatives but with government support or, at least, tolerance if not approbation.

In order to maintain peace, harmony and stability even in such times of debate, there must be a national consensus that all things are done with a view to enhance the well-being of the nation for the generations to come.

To achieve this, there must be a strong vein of honour and mutual respect between individuals even when there may be sharp differences in views.

 

Attitudes towards wealth

IN THE early years, Singapore was poor, and the life attitude of both the people and the Government was that of a “poor man” – life is uncertain, earn what you can, save what you can, spend on what you need, we never know what tomorrow will bring, so be prepared and save for the rainy day.

So Singapore was at Point A of the Grid – country is poor, and life attitude of the people is that of a poor man.

With the passage of time, Singapore became rich. But many people still perceive the Government as having the attitude of the “poor man”.

So the people reckon Singapore is at Point B of the Grid, though some people have said that, in fairness, the Government is not at Point B but at some point between B and C.

However, what the people are wondering is, if we are really rich, shouldn’t we be at Point C of the Grid – country is rich and the Government provides for the people – for a life attitude of that of a rich man?

And that, to my mind, is the fundamental reason for much of the angst between the people and the Government: The people reckon we should be at Point C, while the Government is perceived as sticking to Point B.

The Government, understandably, has the particular concern that if Singapore is at Point C, it could be setting itself up to fall into Point D of the Grid, where the country is in fact poor, but the Government provides for the people as though they are rich.

The interesting question is: Are there countries at Point D of the Grid?

Many observers reckon there are indeed many countries at Point D, starting with Greece as the obvious case, and then the United States, Europe and Japan, where people have been used to having their governments adopt policies and provide benefits like a “rich man”, but in fact these governments no longer have the revenues to support such policies, so they borrow to be able to continue to extend the benefits to the people and have huge sums of unfunded liabilities.

The “poverty” of these governments is often “invisible” because of their “pay-as-you-go” pension schemes, social security schemes and medical support schemes, where the pension and benefits for the retirees are paid for by collections from the working population, a formula under threat as the working populations dwindle with low birth rates and immigration, while the retiree populations balloon with increased life expectancies arising from advances in medicine and healthcare.

The interesting question is: Can Singapore recover from Point D, should it fall from Point C to Point D?

Because if Singapore can recover from Point D to Point C, rather than inexorably go from Point D to Point A, perhaps the risk of getting to Point C may be worth taking. Singapore had made it from Point A to Point B by astute national leadership.

It was leadership making good use of opportunities arising from a confluence of geostrategic factors, whether it was the withdrawal of British military forces east of Suez or the Vietnam War or the Plaza Accord.

The situation is different today, so that the chances of recovering from Point D to go back to Point C rather than Point A are far from assured.

Why risk it?

Perhaps the Government thinks the chances of avoiding Point D are best assured by staying at Point B.

The real discussion that is necessary, in my mind, should be to first recognise the disconnect in a public perception of the Government being at Point B while the public desire is to be at Point C, and to have a good national debate on how to keep staying at Point C if Singapore moves there.

This national debate has to be centred on two questions: What economic policies does Singapore need to keep the wealth level up?

What social policies does Singapore need to keep spending and expectations within sustainable limits?

Young must seek to lead

WE FACE what has been referred to as a VUCA world – a future that is Volatile, Uncertain, Complex and Ambiguous.

It will be impossible to deal with complexity in a reactive mode. Big data is the catchword today, and certainly a lot more benefit and opportunity are waiting to be discovered and mined.

And to the fear that computers will take over the world one day, as computers become smarter and smarter, has come the riposte: Humans must become smarter than the computer, and they can be if they work at it.

While computers may crunch the numbers faster, humans must imagine better.

The way to deal with complexity and ambiguity is for leaders to offer a clear vision, and then figure out how the vision intersects with what parts of the complex world.

We cannot afford to have leaders who lead by crisis, whose approach is reactiveness and whose agenda is simply to do what the people want them to do.

Leaders must be anticipative and able to communicate a worthy future.

They are leaders whose values are clear, whose idea of “good” carries the support of the people, whose principles for thought and action are exemplary, who are not arrogant but confident, who are consistent yet flexible, who are steadfast yet adaptable, whose intent is always to be in time for the future while moving country and company to be the best it can be, and whose heart always cares for the people.

As every generation needs its own leaders who understand their generation better and can more instinctively connect with them, the young in Singapore must not eschew leadership but seek it.

Dealing with the Vuca world requires young people who have self-confidence, courage, integrity, wisdom, judgment, energy and imagination.

In any competition, whether it be between countries or companies, energy and imagination always wins.

We must keep developing the next generation of leaders, who have to be competent, committed and confident.

Singapore needs leaders with vigour, spirit and courage. Because leadership is about making things happen, success is never guaranteed and the path is often uncertain.

Stand on the shoulders of giants by learning from our forefathers who have built Singapore into what it is today, but we must seek to exceed them, to chart our own path because our circumstances are different from theirs.

It is not what they did per se that is important, but the spirit and attitude in which they conducted themselves that merit learning.

Their qualities of boldness, uniqueness, pursuit of excellence, unwavering determination, readiness to learn from mistakes and reliability should serve as our compass of values and principles as we sail forth into uncharted waters.

The Lee Kuan Yew spirit

WE MUST not miss the legacy of Mr Lee Kuan Yew. It is not the bustling metropolis that is Singapore, nor is it Singapore’s entry into the class of First World economy from Third World.

Mr Lee’s legacy is the spirit of courage and imagination, integrity above all else, delivering on promises and being a people of our word.